FAQ's

Unsure about your tyres?

No Problem, use our obligation free Tyre Assistant service. Submit relevant photo's of your tyres we will assist you to decide which is the best course of action.

Submit order - Skip payment?

We want to ensure that stock is available for your order so we enable you to submit your order without making payment. When we confirm your order you will be requested to make payment.

Who fits my purchase?

Your purchase will be fitted by our appointed dealer partner in the area you have selected, which may be a Hi-Q, Supa Quick, TyreMart, Dunlop Zone, BestDrive, Point S or any other dealer who meets our selection criteria.

Is fitment by appointment?

Yes. You decide when is convenient for you. You input your preferred fitment date at the time of making your purchase. On completion of your purchase process we will call you to confirm your fitment appointment.

Is fitment Free?

Yes, Car, SUV, 4X4 and LTR tyres are fitted for free (including a new valve and balancing). Each product indicates what services are included in the price.

Do I pay anything on fitment?

The price you see on the website is the price you pay, nothing more, unless you request additional services in store.

Can I choose to pay on fitment?

Yes. At checkout, select the Pay on Fitment payment tab. You will be requested to make a 10% Part Payment to secure your stock, with the balance due when you fit your purchase. (We have to buy and pay for the tyres you order. People place orders but never arrive, leaving us with extra stock).

Will I get a VAT invoice?

Depending on the payment method you select. If you select to Pay on Fitment, the fitment center will issue a Vat invoice. If you pay the full amount on the website, you will not receive a Vat invoice.

Is Wheel Alignment Free?

Yes, on selected products (as and when indicated) wheel alignment is free when you purchase 4 or more tyres of that size. Wheel alignment includes a standard wheel alignment check and adjustment.

There is no price?

If there is stock reflected against an item, you can request a price to be made available. Select the product of choice, then click the Request a Price, complete and submit the form that opens and we will update the price.

The product I want is not listed?

No problem, use our Contact Us page and tell us what you need.

There are no products listed in my area?

We are growing our network and it may take time before we cover your area. Please use our Contact Us page and tell us what you need and where, we will try and make product available in your area.

Is it safe to use my Credit/Debit card for payment?

Yes. All Debit and Credit card transactions are independently and securely processed by DPO Paygate, one of the biggest payment processors in Africa, who make every effort to protect your transaction.